Warranty Information
Limited Warranty
Warranty Coverage
The warranty covers Fantasy Furniture Inc products manufacturing defects. This warranty coverage starts from the date of delivery, not when your furniture is unboxed. If a repair is needed, we will arrange local repair services, or will provide an alternative solution, e.g. replacement, should the issue be unable to be repaired.
The warranty covers Fantasy Furniture Inc products manufacturing defects. This warranty coverage starts from the date of delivery, not when your furniture is unboxed. If a repair is needed, we will arrange local repair services, or will provide an alternative solution, e.g. replacement, should the issue be unable to be repaired.
Frame Warranty
Duration: 1 year
Coverage: Covers any metal or solid wood structural failures from residential, non-commercial use.
Soft Parts Warranty
Duration: 1 year
Coverage: Applies to any manufacturer’s defects or shipping damage to our fabric, cushions, upholstery, threading, piping, buttons, zippers, rubber components, and adhesive parts.
Exclusions
Materials: Does not cover paint, leather, metal finish, foams, plywood, rugs, veneers, cushioning, and coating materials.
Conditions: Excludes damage from abuse, misuse, acts of nature, animal damage, burn marks, fading, staining, mildew, compression of cushion fillings/fiber, and outdoor use.
Claim Process
Register: Warranty registration via Online form or customer service representatives.
Submit Claims: Via the Customer Resolution Center with order number, issue description, and photos/videos.
Repair or Replacement: Fantasy Furniture Inc will decide whether to repair or replace the item at their discretion.
Replacement Parts: Provided at no charge for both frame and soft parts, excluding shipping and handling.
Transferability
The warranty is transferable to a new owner if the furniture is sold or gifted within the warranty period. The original owner must contact Fantasy Furniture Inc with the new owner’s information to transfer the warranty.
No-Hassle Returns
A 90-day trial period is available from the date of delivery, with a restocking fee of 15% and return shipping costs applicable.
Customers must contact Moots Pet to initiate a return, ensuring the item is in original condition and packaging.
Coverage
Warranty is only valid within the United States / Canada and will be voided if the item is shipped
by a third party outside of the United States / Canada.
How To Get Service
For any warranty inquiries please fill reach out using this form.
Make sure to include your order number, a description of the issue, and pictures or videos of the product.
How To Get Service
For any warranty inquiries please fill reach out using this form.
Make sure to include your order number, a description of the issue, and pictures or videos of the product.